Tech Support Scams

Tech support scams are fraudulent attempts where criminals pretend to be from trusted companies or security teams. They claim your device has a virus, security issue, or account problem and pressure you into paying for unnecessary services or giving them access to your computer.

Their goal is to create fear and urgency so victims act before verifying whether the warning is real.

How Tech Support Scams Work

Remote Access Request

They ask the victim to install remote access software or share sensitive information.

The Scam

The scammer charges fake repair fees, steals information, or continues requesting payments.

Protect Yourself

Browse the manual below to learn tips on how to stay safe.

Warning Signs / Red Flags

Unexpected pop-ups claiming your device is infected or compromised
Messages or calls claiming to be from Microsoft, Apple, or another trusted company
Pressure to act immediately or risk losing your data
Requests to install remote access software
Requests for passwords, security codes, or payment information
Asking to pay for unnecessary repairs or security services
Fake phone numbers displayed in pop-up warnings
Scammers asking you to keep the conversation secret
Unprofessional messages, spelling mistakes, or suspicious links
Claims that normal device warnings require immediate paid assistance

How to Stay Safe

Do not call phone numbers shown in unexpected pop-ups
Close suspicious browser windows instead of interacting with them
Contact companies through their official websites
Never allow strangers remote access to your device
Do not share passwords or security codes
Keep your operating system and security software updated
Be cautious of unexpected calls about device problems
Ask someone you trust if a warning seems suspicious
Use trusted security tools to scan your device

What To Do If You've Been Scammed

Disconnect your device from the internet if remote access was given
Remove any remote access software installed by the scammer
Change passwords for affected accounts
Contact your bank if payments or financial information were shared
Run a security scan on your device
Review your accounts for suspicious activity
Save screenshots, messages, and payment records
Report the scam to the appropriate platform or authorities

Quick Checklist

Did I receive this warning unexpectedly?
Is someone pressuring me to act immediately?
Did I contact support myself through an official website?
Am I being asked to install remote access software?
Am I being asked for passwords or security codes?
Does the warning contain suspicious links or phone numbers?
Am I being asked to pay for an urgent "fix"?
Have I verified the problem with a trusted source?

Don’t wait until it happens to you.

Start Checking Messages