Delivery Package Scams

Delivery & Package Scams

Delivery and package scams are fake messages posing as shipping companies. They use tracking updates, missed delivery notices, or fee requests to trick you into clicking malicious links or sharing payment and personal information.

Their goal is to exploit the fact that many people are expecting online orders, making fake delivery notifications seem believable.

How Delivery & Package Scams Work

Information or Payment Request

The scammer asks for personal information, login credentials, or a small delivery fee.

The Scam

The victim loses money, exposes sensitive information, or unknowingly installs malware.

Protect Yourself

Browse the manual below to learn tips on how to stay safe.

Warning Signs / Red Flags

Unexpected delivery notifications for packages you didn't order
Messages claiming your package is delayed or cannot be delivered
Requests to pay small shipping, customs, or redelivery fees
Suspicious tracking links or shortened URLs
Poor spelling, grammar, or generic greetings
Pressure to act immediately before the package is returned
Requests for payment information or personal details
Tracking numbers that don't work on official shipping websites
Messages from unfamiliar phone numbers or email addresses
Links directing you to websites that don't match the shipping company

How to Stay Safe

Track packages only through official shipping websites or apps
Do not click links in unexpected delivery messages
Verify tracking numbers directly with the shipping company
Be cautious of requests for small delivery or customs fees
Check whether you're actually expecting a package
Keep your devices and browsers updated
Never enter payment information on suspicious websites
Delete suspicious texts and emails without interacting
Contact the shipping company using official contact information if unsure

What To Do If You've Been Scammed

Contact your bank or credit card provider immediately if you made a payment
Change passwords if you entered login credentials on a fake website
Monitor your financial accounts for unauthorized activity
Save screenshots, messages, and payment confirmations
Report the scam to the shipping company being impersonated
Report suspicious text messages or emails to your mobile carrier or email provider
Run a security scan if you downloaded any files
Report the scam to the appropriate authorities or consumer protection agencies

Quick Checklist

Am I actually expecting a package?
Does the tracking link match the official shipping company's website?
Am I being asked to pay an unexpected delivery fee?
Does the message create unnecessary urgency?
Is the sender's email address or phone number legitimate?
Did I verify the tracking number independently?
Does the website look secure and official?
Have I confirmed the delivery issue before taking action?

Don’t wait until it happens to you.

Start Checking Messages